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google i swear to god, if you're going to scare me with a “suspicious activity in your account” warning and expect me to take action, you have to actually tell me what the activity was. all you've told me, literally everything, is that it was from a Mac, 22 minutes ago

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things that would be infinitely more helpful:

• google, i have more than one device that you think is a Mac. you're wrong about that, but still. but i know you have more information than this. at least tell me the history of the session token!!!
• GIVE ME THE IP DAMNIT

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have google never heard of the concept of the boy who cries wolf. to know whether their warnings are credible i need to know WHY it thinks activity is suspicious, WHAT that activity is, and WHICH device it happened on. not just some “Mac”. which. i know you know more than that.

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see google could, if they cared, tell me all of the following:

  • the full user-agent string
  • the IP address
  • when that session token was created (when did someone log in)
  • what has that session token been doing recently
  • what characteristics the device has (screen size?)
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i can probably tell if it's my phone or my laptop whose session token has been hijacked, or not hijacked, based on this information! i can probably tell if the false positive is caused by me using the “desktop mode” option in my browser! but you have to give me INFORMATION

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Joe Cooper 🇺🇦 🍉 , @swelljoe@mas.to
(open profile)

@hikari Workspaces for business is maybe even worse. As an admin on the company account, I get spam and phishing notifications, but literally no actionable information or tools to address it. There are no logs, no headers, usually nothing about the sender. And, even if there were actionable information, I don't have the ability to do anything on user accounts (I can create/delete/disable users, but nothing useful WRT mail). It's just, "There was some kind of abuse, worry about it."

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